Please note: All pre-order items and sale items are final sale and cannot be returned or exchanged.

 

• Shipping & Delivery

  The following shipping policy applies to all orders placed through www.maelinnnnn.com. By placing an order, you acknowledge and agree to the terms outlined below.

  Order Processing

  All in-stock orders are processed and dispatched within 2-5 business days after your order has been confirmed.

  Please note that orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

  Shipping Destinations

  All international orders are shipped from Mainland China.

  We currently ship to the following destinations:

  • Japan
  • South Korea
  • Hong Kong
  • Macau
  • Taiwan
  • United Kingdom
  • United States
  • Canada
  • France
  • Spain
  • Austria
  • Netherlands
  • Belgium
  • Germany
  • Italy

  Customers located in Mainland China can purchase Maelin products through our Xiaohongshu store.

  Shipping Fees

  Shipping fees vary depending on the destination:

  • Japan & South Korea: from USD 15
  • Hong Kong, Macau & Taiwan: from USD 8
  • Europe: USD 25
  • United States & Canada: USD 40

  The final shipping cost will be displayed at checkout before payment is completed.

  Customs, Duties & Import Fees

  All international orders are shipped from Mainland China.

  Any customs duties, import taxes, VAT, or other fees imposed by the destination country are the responsibility of the customer.

  These charges are determined by the customs authorities of the destination country and may vary depending on local regulations and the value or nature of the order.

  Maelin is not responsible for any additional customs duties, import taxes, or clearance fees charged by the destination country.

  Tracking

  Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

  Please use the tracking number provided to monitor the progress of your shipment.

  Delivery Delays

  Estimated delivery times may vary depending on the destination, customs clearance, courier operations, and other circumstances beyond our control.

  Customs inspections or delays may occasionally extend the delivery time.

  If you experience a significant delay or believe your package may have been lost, please contact us with your order number and tracking information, and we will assist you in contacting the shipping carrier.

  Contact

  If you have any questions regarding shipping or delivery, please contact our customer service team at onlinemaelin@gmail.com.

  We are happy to assist you

• Return and refund

Return Condition

Returns must be initiated within 14 days of the item being received.

Items must be unused, in original condition, and with all tags or labels still attached.

Certain products (e.g., socks, personal care, custom items, sale items, or pre-order items) may not be eligible for return. Please check the product page for specific details.

How to return

Contact our customer service team at onlinemaelin@gmail.com within 14 days of receiving your order to request a return or exchange. Please provide your order number, item(s) you wish to return or exchange, and reason for return.

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

Refund

Once we receive and inspect your returned item, your refund will be issued to the original payment method. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable.

Exchange

If you would like to exchange an item for a different size, color, or product, please contact our customer service team for further instructions on how to proceed.